Disputes may concern trade execution, stop-loss or take-profit closures, market-closed handling, leaderboard results, prize claims, payment proof or disqualification.
Submit disputes within 48 hours of the related event, result or payout decision. Admin may adjust this limit in exceptional cases.
Platform logs, the MT5 Bid/Ask feed and backend records are authoritative for dispute resolution. TradingView charts are visual only and are not used for execution or dispute resolution.
Cases may be approved for corrective action, rejected when records confirm the original outcome, escalated for compliance review or closed when no further action is required. This is an operational policy, not legal advice.