Refund eligibility includes duplicate payments, paid registrations without challenge access due to an admin or system issue, cancellations before trading starts, and confirmed technical issues that prevented participation.
Refunds are generally not available for a change of mind after approval, missed challenge timing, demo trading losses, rule violations, disqualification or incorrect payment information.
Requests are reviewed manually and are not automatically guaranteed. Approved refunds are recorded and paid manually by the admin team. Submit a request from the dashboard under Weekly Refunds.
This is an operational policy, not legal advice. Consult a qualified legal professional for jurisdiction-specific guidance.